Kennedy & Company partnered with the University of Texas at Dallas for their selection of an enterprise-wide Lifecycle CRM system. Our work began with a discovery and requirements gathering phase with 20+ departments and stakeholder groups across campus. From these interviews, we compiled a comprehensive list of over 120 business and technical requirements for the future system. We also delivered a complete technology inventory of existing systems, with recommendations of which tools will be sunset and replaced by the CRM, and which will continue to be used and integrated with the tool.
